Passenger Service - Notice for passengers - Abnormal flights

1.Reasons for abnormal flights

The reasons for abnormal flights are usually complex, such as weather conditions, air traffic control, mechanical failures, aircraft deployment, passenger reasons, etc. In terms of delay compensation, it is necessary to distinguish responsibilities and treat them differently.

2. Airlines reasons

Due to reasons attributable to the airline, such as mechanical malfunctions causing flight delays or cancellations at the origin, the airline should promptly provide flight information and provide free catering and accommodation services.

3. Weather reasons

Due to weather and other reasons, if the flight is delayed or cancelled at the origin , the airline should assist the passenger in arranging meals and accommodation, and the cost should be borne by the passenger.

4. Air traffic control

In order to ensure flight safety, air traffic control departments control the flow of aircraft on routes or airports with high flight flow to avoid dangerous approaches or collisions between aircraft. Or due to busy airports, limited runways, aircraft queuing for takeoff, or heavy traffic at destination airports, the originating airport may be under control.

5. Notification of abnormal flight information

When you encounter flight delays, the airline will promptly inform you of relevant information. When flight information is uncertain, it will notify you of updates every 30 minutes.

6. Large scale flight delays

Due to severe weather conditions such as heavy snow and fog, or unexpected events, it can lead to widespread and prolonged flight delays, cancellations, or airport closures. At this time, airlines and airports will activate emergency plans and release information to passengers and society in real time. The airline will, based on the wishes of passengers, not be affected by the restrictions on ticket refunds and changes, and will provide free refund and change procedures for passengers with delayed flights. After a large-scale flight delay, airlines need to make up for and adjust the flights during the delay period, but often it takes some time to restore normal flight operations.

7. Large area flight delay information

When large-scale flight delays are expected to occur or have been occurred , airlines or airports will timely release flight delay information and subsequent arrangements through various channels and methods such as television, internet, radio, SMS, phone, and terminal TV screens. Please pay attention to flight delay information, arrange your itinerary, and do not rush to the airport.