I. Passenger Service - Notice for passengers - Service Commitment
Hohhot Baita International Airport Service Commitment for passengers
To enhance the passenger service experience, Hohhot Airport continues to deepen the construction of the "China Service* Enjoy Grassland" service brand, and launches high-quality service products throughout the entire process and chain. By improving service quality, promoting service culture, and making a solemn commitment to society, we aim to comprehensively improve passenger travel satisfaction.

The service commitment is as follows:
1. Grassland Airport for worry free travel
(1) Smooth arrival and departure
① Convenient connection of transportation modes such as subways, train stations, taxis, ride hailing services, and buses. Airport bus routes cover major commercial districts and urban transportation hubs.
② 95% of vehicles entering and exiting the parking lot queue for no more than 3 minutes.
③ Motor vehicles parked in parking lots for no more than 15 minutes (inclusive) are exempt from parking service fees; After parking for a full time calculating unit, the next time calculating unit will not be charged if it is less than 15 minutes (inclusive), and if it exceeds 15 minutes (exclusive), it will be charged as one time calculating unit.
④ The parking lot has sufficient parking spaces, charges according to the published prices, and provides day and night access services.
(2) Reliance and high efficiency
① 95% of domestic first-class/business class passengers wait for no more than 5 minutes to complete check-in procedures.
② 95% of domestic economy class passengers wait for no more than 10 minutes to complete check-in procedures.
③ 95% of international/regional flights require first-class/business class passengers to wait for no more than 4 minutes to complete check-in procedures.
④ 95% of international economy class passengers wait for no more than 20 minutes to complete check-in procedures.
⑤ 95% of international/regional flight passengers queue up for security checks for no more than 10 minutes.
⑥ 95% of domestic flight passengers queue up for security checks for no more than 12 minutes.
⑦ The waiting time for the first piece of luggage shall not exceed 9 minutes after arriving at the baggage carousel; The waiting time for retrieving the last piece of luggage shall not exceed 36 minutes after arriving at the baggage carousel.
2. Grassland Airport, Comfortable Travel
(1) Complete service
① The parking lot provides charging facilities for electric vehicles.
② The terminal provides free Wi-Fi internet access.
③ Free charging services are provided within the quarantine area.
④ The temperature inside the terminal is suitable, the lighting is sufficient, and the environment is clean and hygienic.
(2) Comfort transfer
① Transfer passengers on the same day are exempt from secondary security checks.
② On the same day, there is no need to check in the baggage of transit passengers again.
③ Transfer passengers on the same day can enjoy a free lunch or dinner within the designated time.
Overnight (within 24 hours) transfer passengers who apply in advance according to the prescribed time can enjoy one night of free accommodation. [Mingantu Hotel Phone: 0471-4942777]
⑤ Passengers who transfer overnight can enjoy one free shuttle flight between the hotel and the terminal. [Transfer service application hotline: 0471-4942777]
⑥ Free use of transit rest area for transit passengers waiting for flights.
⑦ Transfer passengers enjoy ultra short transfer time guarantee, and the shortest transfer time at Hohhot Airport is 60 minutes.
⑧ Transfer passengers can enjoy various forms of full process guidance, such as manual, broadcasting, and signage. 【 Transfer service consultation hotline: 0471-2900000 】
3. Grassland Airport, Safe Travel
(1) Service worry free
① Provide passengers with 24-hour flight information inquiry services. [Service hotline: 0471-96777]
② "Inner Mongolia Civil Aviation Airport Group Passenger Service Platform" WeChat official account provides passengers with flight inquiry, service guide, online check-in, lost and found and other travel information and air travel knowledge. [WeChat official account can be obtained through official website and WeChat applet]
③ A video live broadcast is set up at the baggage claim carousel to facilitate passengers to understand the baggage handling and transportation situation in real time.
④ The terminal provides luggage packing, small item storage, and lost and found services.
(2) Worry free for flight delayed
① For flights delayed for more than 30 minutes, passengers should be announced with abnormal flight information  or flight updates broadcast every 30 minutes.
② For flights that are delayed for more than 1 hour or cancellation, airline staff or their ground agents shall arrive at the scene to solve the problem and provide relevant follow-up services.
(3) Complaint resolution
① The airport accepts passenger complaints 24 hours a day. [Complaint hotline: 0471-96777]
② The wiring personnel should patiently listen, carefully record, and promptly handle any complaints or suggestions. After receiving them, they should transfer them to the relevant units for no more than 30 minutes.
③ After receiving the complaint, the airport complaint handling department shall contact the passenger within 3 working days and provide a handling plan within 10 working days.
4.Grassland Airport, Warm Travel
(1) Provide full guidance, assistance in check-in, priority security checks, wheelchair transfers, luggage retrieval, and other services for special passengers such as the elderly, weak, sick, disabled, and pregnant.
(2) Set up special passenger parking spaces in the parking lot. The terminal is equipped with special passenger low position counter, barrier free toilet, tactile paving, mother and baby room, baggage claim waiting area and other service facilities.
(3) Provide "Jiya" volunteer services inside and outside the quarantine area to guide, accompany, and assist passengers.
(4) When receiving a medical rescue call, medical personnel should arrive at the designated location within 10 minutes. [Medical rescue hotline: 0471-2901120]
(5) Upon receiving the alarm call, the on duty police arrived at the scene of the incident in the terminal building within 5 minutes.
[Alarm hotline: 0471-4941007]